Privacy Policy

Effective Date: January 1, 2025

1. Introduction

DecoreDiv ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, shipping and billing addresses
• Purchase Information: Payment details, order history, preferences
• Design Service Information: Home measurements, style preferences, photos, budget information
• Communication Information: Messages, feedback, customer service inquiries
• Marketing Preferences: Newsletter subscriptions, promotional communications

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages viewed, time spent on site, referring websites, search terms
• Location Information: General geographic location based on IP address
• Cookies and Similar Technologies: Tracking pixels, web beacons, and other tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Process and fulfill your orders and provide customer service
• Provide design consultation and interior design services
• Communicate with you about your orders, services, and account
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Prevent fraud and ensure security
• Comply with legal obligations and enforce our terms
• Analyze trends and user behavior to enhance user experience

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, email delivery, and analytics. These providers are contractually obligated to protect your information.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, protect your safety, investigate fraud, or respond to a government request.

4.4 Consent

We may share information with your consent or as otherwise disclosed at the time of collection.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and assist in marketing efforts. You can control cookie preferences through your browser settings, though this may affect website functionality.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze how the website is used
• Functionality Cookies: Remember your preferences and choices
• Marketing Cookies: Used to deliver relevant advertisements

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet or email transmission is ever fully secure.

7. Your Privacy Rights

7.1 General Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability (receive a copy of your information)
• Opt out of marketing communications

7.2 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

7.3 Nevada Privacy Rights

Nevada residents may opt out of the sale of certain covered information. We do not sell personal information as defined by Nevada law.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

9. International Users

Our services are operated in the United States. If you are accessing our services from outside the US, please be aware that your information will be transferred to, stored, and processed in the United States.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Account information is retained for 7 years after account closure for legal and tax purposes.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

12. Email Communications

We may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can unsubscribe from these communications at any time by clicking the unsubscribe link in any email or contacting us directly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

DecoreDiv Privacy Officer
1847 Broadway Street
New York, NY 10019
Email: [email protected]
Phone: 1-800-DECOREV
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

15. State-Specific Disclosures

For California Residents:

Under California Civil Code Section 1798.83, California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

For Virginia Residents:

Virginia residents have certain rights under the Virginia Consumer Data Protection Act, including the right to confirm processing, access, delete, correct, and obtain a copy of personal data.

Last updated: January 1, 2025